PROBLEM REPORT

“I don’t want to be stuck in the middle of nowhere at 9pm waiting for help to arrive”

Vaughan Moutrie, Sydney, NSW

HERRIC Tam (Inbox, June) raises a valid point regarding acknowledging vehicles and brands with a reputation for poor reliability.

I also sympathise with Wheels, recognising that it would be unprofessional and irresponsible to report on anything but the tangible results of your road testing.

The solution is to put it in the hands of consumers themselves. Once a year, run a survey for all Australians to report their motoring experiences. An award can be given to the best-rated brand, and satisfaction scores listed in Showroom – problem solved!

“I don’t want to be stuck in the middle of nowhere at 9pm waiting for help to arrive”